Effective Date: February 02, 2025
At Abejorros, customer satisfaction is important to us. We stand behind the quality of our hardware products and aim to provide a fair, transparent, and reliable refund and return process. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
By placing an order on Abejorros, you agree to the terms stated in this policy.
1. Eligibility for Returns
You may request a return under the following conditions:
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The item is defective, damaged, or faulty upon delivery
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The wrong product was delivered
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The product is unused, uninstalled, and in its original condition
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The item is returned in original packaging with all accessories, manuals, and labels intact
All return requests must be initiated within 7 days of receiving the product.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, improper installation, or negligence
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Items that show signs of wear, alteration, or use
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Clearance or final sale items (if marked as non-returnable)
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Products returned without original packaging or missing parts
For hygiene and safety reasons, certain hardware components may also be non-returnable once opened.
3. Return Process
To initiate a return, please follow these steps:
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Contact our support team at info@abejorros.click or call +1 (970) 353-6834
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Provide your order number, product details, and reason for return
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Our team will review your request and provide return instructions if approved
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Ship the product back to us as instructed
Unauthorized returns will not be accepted.
4. Refund Policy
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method used at checkout
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Shipping charges are non-refundable, unless the return is due to our error
Please note that processing times may vary depending on your bank or payment provider.
5. Exchanges
If you receive a defective or incorrect product and wish to exchange it, we will replace the item subject to availability. Exchange requests must be made within the same 7-day return window.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Notify us within 48 hours of delivery
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Provide clear photos of the product and packaging
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Do not install or use the item
We will arrange a replacement or refund after verification.
7. Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part
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We recommend using a trackable shipping method, as Abejorros is not responsible for lost return shipments
8. Order Cancellations
Orders may be canceled only if they have not yet been shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.
9. Policy Updates
Abejorros reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Us
For questions, support, or return requests, please contact us:
Abejorros
1621 Central Ave, Cheyenne, WY 82001, USA
📞 Phone: +1 (970) 353-6834
✉️ Email: info@abejorros.click
